Administrative Burden in Citizen–State Interactions: A Systematic Literature Review

A Halling, M Baekgaard - Journal of Public Administration …, 2024 - academic.oup.com
Based on a systematic review of 119 articles and working papers, we provide an overview of
how administrative burdens in citizen–state interactions have been studied since the …

A decade on: The achievements and challenges of the National Disability Insurance Scheme's implementation

H Dickinson, S Yates - Australian Journal of Social Issues, 2023 - Wiley Online Library
Abstract The National Disability Scheme began implementation in 2013 and in this article
we reflect on its first decade. We explore why the National Disability Scheme was introduced …

Health in citizen‐state interactions: How physical and mental health problems shape experiences of administrative burden and reduce take‐up

E Bell, J Christensen, P Herd… - Public Administration …, 2023 - Wiley Online Library
Public services represent a key means by which societies seek to reduce inequalities.
However, some people may experience administrative procedures as more burdensome …

How difficult should it be? Evidence of burden tolerance from a nationally representative sample

A Halling, P Herd, D Moynihan - Public Management Review, 2023 - Taylor & Francis
There is growing attention to how policymakers and bureaucrats think about administrative
burdens, but we know less about public tolerance for burdens. We examine public burden …

The well-being and support needs of Australian caregivers of neurodiverse children

E D'Arcy, T Burnett, E Capstick, C Elder, O Slee… - Journal of Autism and …, 2024 - Springer
Caregivers of children with neurodiverse needs are known to experience challenges and
hardship due to the increased needs of the child and the lack of support available. This …

Diagnostic delay in children with neurodevelopmental conditions attending a publicly funded developmental assessment service: findings from the Sydney Child …

KA Boulton, MA Hodge, A Jewell, N Ong, N Silove… - BMJ open, 2023 - bmjopen.bmj.com
Objectives Early developmental assessment is crucial for effective support and intervention.
This study examined factors that contribute to (a) older child age when caregivers first …

Reducing inequalities through strengths-based co-creation: indigenous students' capabilities and transformative service mediator practices

J Davey, R Johns, J Blackwell - Journal of Services Marketing, 2023 - emerald.com
Purpose Service marketers are increasingly aware of inequalities triggered by service
systems and the need to prioritize practical strategies for reducing inequalities. A priority …

Women's experiences of accessing individualized disability supports: Gender inequality and Australia's National Disability Insurance Scheme

S Yates, G Carey, J Hargrave, E Malbon… - International Journal for …, 2021 - Springer
Background Care services in industrialized nations are increasingly moving towards
individualized funding models, which aim to increase individuals' flexibility, choice and …

'Faceless monster, secret society': Women's experiences navigating the administrative burden of Australia's National Disability Insurance Scheme

S Yates, G Carey, E Malbon… - Health & Social Care in …, 2022 - Wiley Online Library
Previous research has indicated that administrative burdens are particularly high in
personalised funding schemes such as the Australian National Disability Insurance Scheme …

[HTML][HTML] “What is early intervention? I had no idea”: Chinese parents' experiences of early supports for their autistic children in Australia

J Smith, A Aulich, CA Bent, C Constantine… - Research in Autism …, 2023 - Elsevier
Background Parents should be central to early supports for their autistic children, with parent
involvement in and satisfaction with supports influencing child outcomes. Migrant parents …