From total quality management to Quality 4.0: A systematic literature review and future research agenda

HC Liu, R Liu, X Gu, M Yang - Frontiers of Engineering Management, 2023 - Springer
Quality 4.0 is an emerging concept that has been increasingly appreciated because of the
intensification of competition, continually changing customer requirements and …

Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

DP Maganga, IWR Taifa - The TQM Journal, 2022 - emerald.com
Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0
technologies, integration and digitalisation. This research explores the current …

Integrating green lean six sigma and industry 4.0: a conceptual framework

MS Kaswan, R Rathi, J Cross… - Journal of …, 2022 - emerald.com
Integrating Green Lean Six Sigma and industry 4.0: a conceptual framework | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Advanced search Integrating …

Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study

J Antony, O McDermott, M Sony - The TQM Journal, 2022 - emerald.com
Purpose Quality 4.0 has a unique potential to create a competitive advantage for
organisations by improving customer experience and enhancing profitability. The purpose of …

Quality 4.0 transition framework for Tanzanian manufacturing industries

DP Maganga, IWR Taifa - The TQM Journal, 2023 - emerald.com
Purpose This research aimed at developing the Quality 4.0 transition framework for
Tanzanian manufacturing industries. Design/methodology/approach The survey method …

Benefits, challenges, critical success factors and motivations of Quality 4.0–A qualitative global study

J Antony, O McDermott, M Sony, A Toner… - Total Quality …, 2023 - Taylor & Francis
Purpose–Quality 4.0 (Q4. 0) is nascent, but many organisations have started their journeys
on Q4. 0. This study seeks to investigate the real-time organisational benefits and …

How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study

J Antony, V Swarnakar, M Sony, O McDermott… - The TQM …, 2023 - emerald.com
Purpose This study aims to investigate how early and late adopters of Quality 4.0 (Q4. 0)
differ in terms of organizational performance. Design/methodology/approach The authors …

Artificial intelligence in service industries: customers' assessment of service production and resilient service operations

MM Mariani, M Borghi - International Journal of Production …, 2023 - Taylor & Francis
Artificial intelligence (AI) is increasingly embedded into service firms' operations. However,
production systems and operations management scholars have not yet examined if AI …

[HTML][HTML] Assessing to what extent smart manufacturing builds on lean principles

JAC Bokhorst, W Knol, J Slomp, T Bortolotti - International Journal of …, 2022 - Elsevier
This study explores to what extent the adoption and performance of smart manufacturing
technologies builds on the adoption of lean principles. Primary explorative survey data on …

The mediating role of knowledge management processes in the effective use of artificial intelligence in manufacturing firms

L Leoni, M Ardolino, J El Baz, G Gueli… - International Journal of …, 2022 - emerald.com
Purpose This paper aims to provide and empirically test a conceptual model in which
artificial intelligence (AI), knowledge management processes (KMPs) and supply chain …