Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review

Y Baashar, H Alhussian, A Patel, G Alkawsi… - Computer Standards & …, 2020 - Elsevier
Customer relationship management (CRM) is an innovative technology that seeks to
improve customer satisfaction, loyalty, and profitability by acquiring, developing, and …

Role of perceived ease of use, usefulness, and financial strength on the adoption of health information systems: the moderating role of hospital size

J Luo, SF Ahmad, A Alyaemeni, Y Ou… - Humanities and Social …, 2024 - nature.com
Adoption of a health information system is always a challenge for hospitals. It is because
most of the medical staff do not have enough skills to use the new technology and due to the …

Factors influencing the acceptance of healthcare information technologies: A meta-analysis

AYL Chong, M Blut, S Zheng - Information & Management, 2022 - Elsevier
Healthcare information technologies (HIT) can address several challenges faced by
healthcare systems. To benefit from the advantages HIT offer, users must first accept them …

Enhancing privacy and data security across healthcare applications using blockchain and distributed ledger concepts

H Liu, RG Crespo, OS Martínez - Healthcare, 2020 - mdpi.com
Nowadays, blockchain is developing as a secure and trustworthy platform for secure
information sharing in areas of application like banking, supply chain management, food …

Healthcare providers' readiness for electronic health record adoption: a cross-sectional study during pre-implementation phase

HS Ngusie, SY Kassie, AA Chereka… - BMC health services …, 2022 - Springer
Background The adoption of an electronic health record (EHR) in the healthcare system has
the potential to make healthcare service delivery effective and efficient by providing …

Determinants of the behavioral intention to use a mobile nursing application by nurses in China

M Pan, W Gao - BMC health services research, 2021 - Springer
Background Although a mobile nursing application has began to adopt in nursing, few
studies have focused on nurses' behavioral intention of it. The objective of this study is to …

Assessing determinants of continuance intention towards personal cloud services: Extending utaut2 with technology readiness

SC Chen, SH Li, SC Liu, DC Yen, A Ruangkanjanases - Symmetry, 2021 - mdpi.com
In addition to the rapid development of global information and communications technology
(ICT) and the Internet, recent rapid growth in cloud computing technology represents …

BIM for smart hospital management during COVID-19 Using MCDM

CL Lin, JKC Chen, HH Ho - Sustainability, 2021 - mdpi.com
In context of the recent COVID-19 pandemic, smart hospitals' contributions to pre-medical,
remote diagnosis, and social distancing has been further vetted. Smart hospital …

Investigating the intention to use technology among medical students: An application of an extended model of the theory of planned behavior

VE Arkorful, A Hammond, BK Lugu… - Journal of Public …, 2022 - Wiley Online Library
Though the integration of technology into the health sector has been touted as one of the
conduits for enhancing efficiency and effectiveness in health and service delivery, research …

Electronic health records adoption: Do institutional pressures and organizational culture matter?

C Jianxun, VE Arkorful, Z Shuliang - Technology in Society, 2021 - Elsevier
Electronic health records have recently received increasing attention from researchers and
practitioners. Nonetheless, research exploring the antecedents of adoption is limited. In this …