Despite recognition of the harmful effects of common method bias (CMB), its causes,
consequences, and remedies are still not well understood. Therefore, the purpose of this …

In today's digital era, the paradoxical leadership (PXL) style is in vogue due to its ability to
drive employee behavior within an organization. Drawing on the leader-member exchange …

Picking up nuances of facial expression is a crucial part of frontline employee–guest
interaction, yet little is known about its neurocognitive mechanism. We use a neuroimaging …

Although a number of empirical studies on work engagement have been conducted in the
context of hospitality and tourism, few efforts have been made to consolidate previous …

The aim of this research is to delineate the co-creation of emotional value in a guided tour
experience from a customer-dominant logic perspective by exploring the interactions among …

The survival of organizations hinges on their response to customer and societal
expectations through creativity and innovation. Understanding and managing the emotions …

Zero-sum mind-set is characterized by the belief that success is limited and achieved at the
expense of others. This study investigates the impact of a zero-sum mind-set on employee …

This article explores the concepts of Emotional Intelligence (EI), Cultural Intelligence (CI),
and Hospitality Experiential Intelligence (HEI) as determining factors of Employees' …

This article explores the association between emotional intelligence, mental health, and
English proficiency among college students. Survey results reveal that the gender ratio of …

Little research has been conducted specifically on emotional intelligence (EI) and perceived
quality of service in the hospitality industry. The main goal of this research consists of …