[PDF][PDF] Non-Financial Balanced Scorecard Perspectives And Service Quality In Commercial Banks In Thika Town, Kenya
P Muthoni - Unpublished Masters Thesis, University of Nairobi, 2018 - ir-library.ku.ac.ke
This chapter reviews the available literature related to the effects of implementing a
balanced scorecard on service quality. The chapter begins with a theoretical review which …
balanced scorecard on service quality. The chapter begins with a theoretical review which …
[PDF][PDF] Balanced Score Card and Service Delivery at National Health Insurance Fund in Mombasa County, Kenya
IM Said, RJ Maina - pdfs.semanticscholar.org
The Public sector plays a critical role in the effective delivery of public services that are
essential to the functioning of a state economy. The service delivery in the public sector has …
essential to the functioning of a state economy. The service delivery in the public sector has …