Do nursing homes with a higher proportion of residents with dementia have greater or fewer complaints?

KK Bhattacharyya, V Molinari, L Peterson… - Aging & Mental …, 2024 - Taylor & Francis
Objectives: Nursing home (NH) residents' capacity to communicate deteriorates with
dementia. Consequently, NHs with high proportions of people living with dementia (PLWD) …

Can implementing person-centered care tools reduce complaints? Evidence from the implementation of PELI in Ohio Nursing Homes

MC Kunkel, JR Bowblis, J Straker… - Journal of Aging & …, 2024 - Taylor & Francis
Nursing homes receive complaints when actual care provided to residents misaligns with
desired care, suggesting that person-centered care (PCC) and honoring resident …

Consumer complaints in nursing homes: Analyzing substantiated single-allegation complaints to deficiency citations

KK Bhattacharyya, L Peterson, V Molinari… - Journal of Aging & …, 2024 - Taylor & Francis
Complaints provide important information to consumers about nursing homes (NHs), but
how substantiated complaints map onto deficiency citations is unknown. The purpose of this …

The Importance of Zero-Deficiency Complaints in Nursing Homes: A Mere Consequence or Serious Concern?

KK Bhattacharyya, L Peterson… - Journal of Applied …, 2024 - journals.sagepub.com
Complaints represent an important metric for assessing the quality of nursing home (NH)
care. Using the Automated Survey Processing Environment (ASPEN) Complaints/Incidents …