Industry is currently undergoing a revolution (called Revolution 4.0) related to the far-
reaching integration of all production areas through the digitization and the creation of new …

Background The study rests on the idea that the National Treasury (NT) impacts direct
service delivery at the country level through its budget preparation and budget …

One may measure service quality either with additive models such as SERVQUAL,
SERPERF, and two-predictor model of performance and expectation, or with multiplicative …

The features of quality, which is an ambiguous, gradual and very subjective concept, cause
that there is no one absolute standard for it. Scientists are looking for ways of its evaluation …

E-commerce is becoming more and more popular. The COVID-19 pandemic made its
development even faster. Currently, an enterprise that does not provide its services via the …

One of the factors allowing to shape safety and quality of a postal service is an opinion of its
customer. In the following paper, the analysis of the impact of a customer's perception of …

With expanding local, national, and international markets and changing customer
expectations, enterprises are faced with the need to implement solutions to compete …

The paper addresses higher education (HE) service quality in China with respect to higher
public education institution using the HESQUAL model. It has identified literature sources of …

Patient satisfaction is an important indicator in improving the quality of the hospital. RSIA Siti
Hawa always tries to improve the quality of the hospital in order to provide excellent service …

Abstract Information management and information flow is an important element in the
strategy of developing and running a company. The need to supervise information makes it …