As healthcare systems shift from fee-for-service to alternate payment models, and
consumers gain access to more healthcare options, patient satisfaction is becoming …

Managing quality in healthcare involves critical decision making at the intersections of
multiple supply chain and operations processes. These intersections occur within an …

As healthcare systems move from pay-per-service to alternative payment models and
consumers gain access to more healthcare options, patient satisfaction becomes …

Abstract The Value-Based Purchasing (VBP) Program has driven the United States to place
a new focus on patient experiences and outcome measures as Medicare reimbursements …