Introduction: The Servqual (an acronym from the words “service” and “quality”) method is
used to assess the quality of provided services on the basis of standardised evaluation …

Antecedentes: Los modelos teóricos de calidad que involucran conceptos de expectativa y
percepciónson unos de los más referidos en las publicaciones científicas. En d iferentes …

A growing shortfall exists between the number of older individuals who require healthcare
support and the number of qualified healthcare professionals who can provide this. Robots …

1.1. Aim The overarching aim of ECCO is to improve the care of patients with IBD through
the development of guidelines, education and research. Current evidence is fundamental in …

Se comparan las expectativas con las percepciones de la calidad de servicio de salud a fin
de determinar cuáles son las dimensiones que definen la calidad de servicio de los …

Although compassionate care has wide-ranging benefits for patients, it can be emotionally
demanding for healthcare staff. This may be a particular problem for those with little …

Hospitals vary from one another in terms of their specialty, services offered, and resource
availability. Their services are widely measured with scales that gauge patients' perspective …

Background: In the emergency department satisfaction is strictly linked to the role of the
nurses, namely the first interface between patients and hospital services. Objectives: The …

1.1 Aims The intentions of the N-ECCO Consensus statements are to identify the positioning
of nurses (adult and paediatric) in the care of patients with IBD and to provide a consensus …

It is frequently claimed that nursing is vital to the safe, humane provision of health care and
health service to our populations. It is also recognized however, that nursing is a costly …