Purpose Despite the fact that chatbots have been largely adopted for the last few years, a
comprehensive literature review research focusing on the intention of individuals to adopt …

The demand for automated customer support approaches in customer-centric environments
has increased significantly in the past few years. Natural Language Processing (NLP) …

Artificial intelligence (AI)-based chatbots have received considerable attention during the
last few years. However, little is known concerning what affects their use for educational …

The aspects that could shape customers' virtual experiences with chatbot applications are
poorly understood. Therefore, this study aims to empirically examine the main factors that …

While adopting chatbots powered by artificial intelligence could enhance knowledge
sharing, it also causes challenges due to the “dark side” of these agents. However, research …

This research aims to explore the determinants of users' satisfaction and loyalty towards
ChatGPT while also investigating ethical concerns related to the usage of the artificial …

Consumers increasingly use intelligent personal assistants for shopping, given their
advantages of being hands-free and voice-controlled, enabling individuals to multi-task …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

Chatbots are increasingly used as substitutes for human service agents in online shops.
This has led researchers to analyze how chatbot characteristics influence consumer …

Developments in artificial intelligence (AI) have led to the emergence of new technologies
offering unique business opportunities. This article examines the factors influencing AI …