Improving service quality through customer feedback–the case of NPS in IBM's training services
Purpose The paper extends the discussion on the merit of using a net promoter score (NPS)
to enhance the service design of organisations and to facilitate quality monitoring and …
to enhance the service design of organisations and to facilitate quality monitoring and …
One marketing metric to rule them all? An examination of the emergence and rise of net promoter score as a marketing fashion
DØ Madsen - … Journal of Business Innovation and Research, 2024 - inderscienceonline.com
Net promoter score (NPS) is heralded by its proponents as the quintessential marketing
metric for measuring customer and brand loyalty. The popularity of NPS is currently very …
metric for measuring customer and brand loyalty. The popularity of NPS is currently very …
Innovation agents–moving from process driven to human centred intelligence driven approaches
T Peisl, J Hyland, R Messnarz, B Wöran… - Systems, Software and …, 2021 - Springer
Abstract DRIVES (2018–2021) as an EU BLUEPRINT for Automotive project integrates
different Automotive associations and working parties. The project has analysed the future …
different Automotive associations and working parties. The project has analysed the future …
Linking innovation and eLearning–The case for an embedded design
A Ziegler, T Peisl, P Harte - European Conference on Software Process …, 2021 - Springer
The need to link eLearning and innovation has been discussed in depth in education and
entrepreneurship since its inception 30 years ago. In times of subscriptions and anonymous …
entrepreneurship since its inception 30 years ago. In times of subscriptions and anonymous …
How eLearning drives organisational product adoption: an exploratory multi-case approach
A Ziegler - 2022 - napier-repository.worktribe.com
Purpose: Both industry and researchers have been discussing the need to close the
learning skill gap in new product adoption for years. New business designs focusing on …
learning skill gap in new product adoption for years. New business designs focusing on …