Cognitive automation powered by advanced intelligent technologies is increasingly
enabling organizations to automate more of their knowledge work tasks. Although this often …

Today, artificial intelligence (AI) algorithms are increasingly often implemented in urban
management; however, so far, there has been no research on how their use can affect the …

In recent decades, public service provision has become increasingly digitalized. However,
while digitalization and artificial intelligence holds many promises, there is surprisingly little …

Regulating how digital platforms use algorithms to determine and control content displayed
to their users is both a controversial topic and an important societal challenge. Existing …

Despite the recognized potential of artificial intelligence (AI) to improve governance, a
significant divide in AI adoption exists among governments globally. However, little is known …

Crowdsourced disinformation represents a two-sided-market model wherein a platform
organizer orchestrates the interaction between disinformation requesters and crowdworkers …

Robots guided by artificial intelligence (AI) are transforming service operations in for-profit
companies. However, public and non-profit organizations have been slower to pursue these …

This paper explores citizens' stances toward the use of artificial intelligence (AI) in public
services in Norway. Utilizing a social contract perspective, the study analyzes the …

Purpose With the rapid diffusion of the metaverse into all aspects of businesses and the
education industry, scholars have predominantly focused on examining its projected …

Social welfare aims to support financially vulnerable households by protecting them from
financial shocks and providing them with a basic standard of living. Many eligible …