Purpose Understanding the outcomes of co-creation (CC) in healthcare is increasingly
gaining multidisciplinary scientific interest. Although more and more service management …

This study proposes an integrative model that investigates the role of coping strategies in the
relationship between severe service failures and online vindictive word of mouth (OVWOM) …

Emotional support for patients is critical for achieving person-centered care. However, the
literature evidences an ongoing challenge in embedding emotional support within current …

Purpose Disruptive shocks significantly compromise service contexts, challenging
multidimensional value (co) creation. Recent focus has been on consumers experiencing …

Purpose Some population groups face precarious health, reflecting their vulnerability, in
terms of lack of agency or control. Smart technologies promise to transform people's lives …

Background Proactive behaviors at work refer to discretionary actions among workers that
are self-starting, change oriented, and future focused. Proactive behaviors reflect the …

Purpose Patient-centred strategies should be applied in health-care facilities management
(HcFM) to guarantee service quality to meet patients' needs and ensure quality patient …

The digital age is transforming consumer health. Yet digital health technologies are often
researched, developed, marketed, and used without focusing on how they fit within a …

Purpose Despite the unparalleled importance of value within healthcare, value-based
models remain underutilised in the procurement of medical devices. Research is needed to …

Purpose Designing and developing responsible business practices can create various
tensions for service organizations. The purpose of this research is to develop a deeper …