Methods for optimizing the routing of customer communications include receiving a
customer communication; identifying a customer associated with the customer …

Methods and systems for determining a set of lowest corresponding price data related to a
salable unit are disclosed herein. An example method includes receiving an input indicative …

(57) ABSTRACT A system for handling calls in a network includes a memory storing
instructions and a processor configured to execute the instructions to perform operations …

The present disclosure relates to systems, non-transitory computer-readable media, and
methods that utilize featureless supervised or unsupervised machine learning to generate …

A method and system for determining anomalies in call center communications. Data
relating to communications is streamed and processed to obtain baseline probability …

A system for selection of a medical provider (MP) by a requesting patient based on
preferences for the MP includes a first model modeling the preferences of a plurality of …

Communications within a call center are routed to agents based on available capacity of the
agents. Weighting values are associated with communications and each agent has a …

Provided is a robot that includes: a first sensor having a first output and configured to sense
state of a robot or an environment of the robot; a first hardware machine-learning accelerator …

A method and system for automatically executing an action within a call center environment.
Data is aggregated from multiple data sources into a combined data stream. One of the data …

A computer implemented method and computer system for generating outbound calls in a
call center in which a plurality of agents are to communicate respectively with outside parties …