[HTML][HTML] Scarcity and consumer decision making: Is scarcity a mindset, a threat, a reference point, or a journey?
K Goldsmith, V Griskevicius… - Journal of the …, 2020 - journals.uchicago.edu
This special issue brings together research examining the impact of scarcity on consumer
decision making. A consumer's ability to meet consumption goals may be challenged by …
decision making. A consumer's ability to meet consumption goals may be challenged by …
[PDF][PDF] Letting customers win: live chat agent effectiveness in B2C sales negotiations
YF Lin - 2022 - mospace.umsystem.edu
Sales negotiations over Internet-enabled live chat portals are increasingly common in
business-to-consumer (B2C) durable product sales, but little is known about sales agent …
business-to-consumer (B2C) durable product sales, but little is known about sales agent …