Chatbots are intelligent conversational agents that can interact with users through natural
languages. As chatbots can perform a variety of tasks, many companies have committed …

The research on chatbots has gained momentum over the past few years. Academics and
practitioners investigate how these tools for communication with customers or internal team …

This study proposes an intelligent knowledge-based conversational agent system
architecture to support customer services in e-commerce sales and marketing. A pilot …

Purpose This paper attempts to provide significant information on the increased growth of
literature of chatbots and virtual assistants. Technological changes are dynamic and keep …

Dredging projects play a vital role in water conservation, especially for flood control, but they
often encounter natural and human-induced risks. This study addresses these challenges by …

In recent years, the popularity of AI-enabled conversational agents or chatbots has risen as
an alternative to traditional online surveys to elicit information from people. However, there is …

Organizations are increasingly delegating customer inquiries to speech dialog systems
(SDSs) to save personnel resources. However, customers often report frustration when …

Conversational user interfaces have recently gained in popularity, for example in chatbot
systems for customer service or as intelligent assistants on Smartphones or other IoT …

The rise of Fintech and Bigtech firms have significantly contributed to growth in financial
services in Southeast Asia; being further boosted by open finance initiatives instituted by …

Artificial Intelligence (AI) and the technologies powered by AI fuel the fourth industrial
revolution. Being the primary adopter of such innovations, banking has recently started …