Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees' outcomes
The wide application of AI in the service industry has dramatically changed job tasks and
required knowledge. It becomes more urgent and necessary to craft their job proactively to …
required knowledge. It becomes more urgent and necessary to craft their job proactively to …
One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions
Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly
alleviated solo travelers' concerns in trip planning and booking. However, many existing AI …
alleviated solo travelers' concerns in trip planning and booking. However, many existing AI …
The psychological and functional factors driving metaverse resistance
The psychological and functional factors driving metaverse resistance | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search The …
and journals Case studies Expert Briefings Open Access Publish with us Advanced search The …
Tourist acceptance of robot chefs in gastronomy experiences: A behavioural reasoning perspective
This study aims to examine tourist acceptance of robot chefs in gastronomy experiences
based on the behavioural reasoning theory. A mixed-method design was adopted. Findings …
based on the behavioural reasoning theory. A mixed-method design was adopted. Findings …
Factors affecting innovation resistance of fast-food employees' usage intention of robots: an integrative perspective
S Khan, S Mehmood - Journal of Hospitality and Tourism Insights, 2024 - emerald.com
Purpose Robots have been adopted in numerous tourism and hospitality sectors, including
restaurants. This study aims to investigate fast-food employees' use of service robots (SRs) …
restaurants. This study aims to investigate fast-food employees' use of service robots (SRs) …
Pursuing the drivers of consumer behaviour toward service robots in the hotel industry
This paper investigates the structural connections between hotel customers' general
perceptions of technology, their perceptions toward service robots, emotions expectations …
perceptions of technology, their perceptions toward service robots, emotions expectations …
Investigating the barriers towards adoption and implementation of open innovation in healthcare
Open innovation, characterized by collaborative approaches and knowledge-sharing across
organizational boundaries, holds great promise for transforming healthcare practices …
organizational boundaries, holds great promise for transforming healthcare practices …
Meeting the needs of physically disabled tourists: use of service robots toward the hotel attachment
Purpose This study aims to focus on tourists with physical disabilities and examine their
perceptions of service robots in hotels and their influence on the overall experience …
perceptions of service robots in hotels and their influence on the overall experience …
Understanding the switching intention to virtual streamers in live streaming commerce: innovation resistances, shopping motivations and personalities
Z Shao - Journal of Research in Interactive Marketing, 2024 - emerald.com
Purpose The rise of virtual streamers in live streaming commerce has gained momentum,
driven by the increasing prevalence of human–computer interactivity and artificial …
driven by the increasing prevalence of human–computer interactivity and artificial …
Understand resist use online customer service chatbot: an integrated innovation resist theory and negative emotion perspective
TS Chang, WH Hsiao - Aslib Journal of Information Management, 2024 - emerald.com
Purpose The rise of artificial intelligence (AI) applications has driven enterprises to provide
many intelligent services to consumers. For instance, customers can use chatbots to make …
many intelligent services to consumers. For instance, customers can use chatbots to make …