Background: The safety and quality of care provided to nursing home residents is a
significant concern. Little is known whether fostering patient safety culture helps improve the …

Importance The Centers for Medicare & Medicaid Services' Five-Star Quality Rating System
combines results from nursing home recertification surveys and complaint investigations into …

Abstract Background and Objectives This study examined the relationship between nursing
home (NH) quality using consumer complaints and certified nursing assistant (CNA) annual …

Resident complaints are vital to understanding nursing home (NH) quality. Using complaints
as facility-and resident-level outcomes, this study replicates prior analyses (spanning 1998 …

Consumers play a key role in the US nursing home (NH) oversight through a federally
established complaint process. However, past variation by state in complaint numbers and …

Objectives: Nursing home (NH) residents' capacity to communicate deteriorates with
dementia. Consequently, NHs with high proportions of people living with dementia (PLWD) …

Objectives To report the initial compliance with new infection control regulations and
geographic disparities in nursing homes (NHs) in the United States. Design Retrospective …

The phenomenon of residents' fear of staff retaliation when voicing care concern and making
mistreatment complaints in nursing homes has been shown in research to be common …

While research tends to find an association of nurse staffing with quality in nursing homes,
few studies examine complaints as a quality measure or account for ancillary staff. This …

Complaints provide important information to consumers about nursing homes (NHs), but
how substantiated complaints map onto deficiency citations is unknown. The purpose of this …