Purpose This paper aims to present a comprehensive framework that integrates the
emerging trends of servitization and digitalization in manufacturing. The influence between …

Besides selling tangible products, manufacturing companieshave also started to compete
byoffering product-related services throughout the product lifecycle. In this context, the …

Supporting clinicians in decision making using advanced technologies has been an active
research area in biomedical engineering during the past years. Among a wide range of …

The development of augmented reality glasses is still ongoing and faces barriers in diffusion
and concerns about their impact on users, organizations and society. The study aims to find …

The evolution of smart glasses and AR technology holds potential for support of mobile
service processes. Yet, little research has focused on systematic identification of potential …

Purpose The purpose of this paper is to present an approach to incorporating mobility into
continuous manufacturing following the advent of Industry 4.0 (I4. 0). Design/methodology …

Services play an important role in the manufacturing industry. A shift in emphasis from
selling physical products to offering product–service systems is perceived. Detailed …

Das Dienstleistungsgeschäft gewinnt in der produzierenden Industrie, sowie im Maschinen-
und Anlagenbau gegenüber dem ausschließlichen Verkauf von industriellen Produkten …

The recent introduction of smart glasses through media spurred new concepts of service
support systems. Especially in the domain of Technical Customer Services (TCS), the …

The character of IT transformed from an attached commodity to the center of new products
and services. Especially in technical customer services, new technologies such as smart …