This literature review was conducted to investigate the association between emotional labor
and burnout and to explore the role of personality in this relationship. The results of this …

There is a growing awareness that undertaking qualitative research is an embodied
experience and that researchers may be emotionally affected by the work that they do …

If you would like to receive future titles in this series as they are published, you can make
use of our standing order facility. To place a standing order please contact your bookseller …

The changed meaning of the 'body shop', from a section of a car factory–or a garage
knocking wrecks back into shape–to The Body Shop, a chain of stores selling products to …

This book provides a much-needed sociological account of the social world of the English
prison officer, making an original contribution to our understanding of the inner life of prisons …

This paper addresses the role of emotion in the qualitative research process and in
particular, the effects of emotional experiences on the researcher. Drawing briefly on the …

Undertaking qualitative research on sensitive topics often raises a variety of ethical
problems. Based on empirical research, this book documents experiences throughout the …

Nursing has long been distinguished as an occupation requiring extensive amounts of
'emotion work'. Various studies highlight the importance of a nurse's ability to manage …

This article explores how prison officers manage and perform emotion on a day-to-day
basis. Although the performance of emotion is invariably highlighted when things 'go …

El Carol Wolkovyitz University of Warwick, UK he changed meaning of the “body shop”, from
a section of a car factory (or a garage knocking wrecks back into shape) to The Body Shop, a …