This study examined the impact of cultural intelligence (CQ) on three key work-related
attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation …

Objective: Although the importance of emotional intelligence is noted by several authors, its
significance should be emphasized in jobs where crises occur, such as Lebanese banking …

Cultural intelligence (CQ) is a multidimensional socio-mental construct that allows a person
to effectively explore and understand different cultures for the benefit of the entire …

This study presents a meta-analysis of the relationships between hospitality and tourism
employees' innovative behavior and (a) its predictors and (b) various performance …

The pursuit of innovation has become a catchphrase for businesses all around the world as
the workplace of the twenty-first century keeps shifting. In the process, the interdependent …

Purpose Based on the social information processing theory, the purpose of this study is to
propose a conceptualized moderated mediation model for testing the linkage between …

This study investigates the extent to which hospitality employees are aware of their facial
expression/emotion recognition abilities in interacting with customers. As a sign of …

This study examines the impacts of frontline hotel employees' emotional intelligence (EI) and
cultural intelligence (CQ) on guests' satisfaction, and uniquely captures guests' perceptions …

Purpose Drawing from emotional labour (EL) and emotion regulation (ER) theories, this
paper aims to identifiy what helps and what hinders the emotional intelligence (EI) practice …

Based on contingency theory, resource-based view theory, and confusion theory, this
research paper expresses new insights into various strategic and managerial theories that …