Serving diverse customers: The impact of cultural intelligence on employee burnout, engagement, and job satisfaction
This study examined the impact of cultural intelligence (CQ) on three key work-related
attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation …
attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation …
The Impact of Emotional Intelligence on the Performance of Employees in the Lebanese Banking Sector During Crisis
NJ Al Maalouf, A Daouk, J Elia… - Journal of law and …, 2023 - ojs.journalsdg.org
Objective: Although the importance of emotional intelligence is noted by several authors, its
significance should be emphasized in jobs where crises occur, such as Lebanese banking …
significance should be emphasized in jobs where crises occur, such as Lebanese banking …
How Does Self-Efficacy in Communication Affect the Relationship Between Intercultural Experience, Language Skills, and Cultural Intelligence
M Jurasek, P Wawrosz - Sage Open, 2023 - journals.sagepub.com
Cultural intelligence (CQ) is a multidimensional socio-mental construct that allows a person
to effectively explore and understand different cultures for the benefit of the entire …
to effectively explore and understand different cultures for the benefit of the entire …
A meta-analytic review of hospitality and tourism employees' creativity and innovative behavior
This study presents a meta-analysis of the relationships between hospitality and tourism
employees' innovative behavior and (a) its predictors and (b) various performance …
employees' innovative behavior and (a) its predictors and (b) various performance …
Unlocking the Power of Minds: Understanding the Interaction of Organizational Culture, Innovative Work Behavior, and Emotional Intelligence for Improved Employee …
The pursuit of innovation has become a catchphrase for businesses all around the world as
the workplace of the twenty-first century keeps shifting. In the process, the interdependent …
the workplace of the twenty-first century keeps shifting. In the process, the interdependent …
Exploring the moderated mediation relationship between leader narcissism and employees' innovative behavior
J Yang, M Chang, J Li, L Zhou, F Tian… - Chinese Management …, 2021 - emerald.com
Purpose Based on the social information processing theory, the purpose of this study is to
propose a conceptualized moderated mediation model for testing the linkage between …
propose a conceptualized moderated mediation model for testing the linkage between …
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
This study investigates the extent to which hospitality employees are aware of their facial
expression/emotion recognition abilities in interacting with customers. As a sign of …
expression/emotion recognition abilities in interacting with customers. As a sign of …
The impacts of cultural and emotional intelligence on hotel guest satisfaction: Asian and non-Asian perceptions of staff capabilities
This study examines the impacts of frontline hotel employees' emotional intelligence (EI) and
cultural intelligence (CQ) on guests' satisfaction, and uniquely captures guests' perceptions …
cultural intelligence (CQ) on guests' satisfaction, and uniquely captures guests' perceptions …
What helps or hinders the emotional intelligence practice? A study of Vietnamese hotel workers
Purpose Drawing from emotional labour (EL) and emotion regulation (ER) theories, this
paper aims to identifiy what helps and what hinders the emotional intelligence (EI) practice …
paper aims to identifiy what helps and what hinders the emotional intelligence (EI) practice …
From Turmoil to Triumph: Does Environmental Uncertainty Matter to Organizational Creativity and Competitive Advantage: The Role of Organizational Agility
A Magdy, MH Elmakkawy - International Journal of Hospitality & …, 2024 - Taylor & Francis
Based on contingency theory, resource-based view theory, and confusion theory, this
research paper expresses new insights into various strategic and managerial theories that …
research paper expresses new insights into various strategic and managerial theories that …