Welcome to the Organizational Behavior: Theory, Concepts and Practice, intended for
organizational behavior and management courses that concentrate on the implementation …

The objective of this research was to examine the benefits of emotional intelligence (EQ) to
call center representatives in the Philippines. Data collection was conducted with a sample …

The importance of humans to the successful delivery of construction projects has led to the
emergence of research attention on construction workforce management. As such, this …

Lerato Aghimien is a Senior Lecturer in the Construction Management and Quantity
Surveying Department at the University of Johannesburg, South Africa. She draws from her …

This paper contributes to the growing body of research that focuses on the antecedents of
ambidextrous behaviours, that is, understanding the role of emotional intelligence …

The article deals with two factors that affect the process of cross-cultural adaptation of
foreigners in the Czech Republic in opposite directions: cultural intelligence (CQ) and …

This study analyses the impact of customer segmentation, customer acquisition and
retention, and customer behaviour on the organisational growth and performance of the start …

This research is primarily aimed at enhancing service performance in the halal restaurant
industry. It specifically investigates the role of emotional intelligence as an independent …

Despite the importance of cross-cultural competency in the hospitality and tourism industry,
minimal information is available regarding its antecedents and consequences. Accordingly …

The study concentrates on understanding the social, cultural, emotional intelligence link to
employee performance. Social and cultural has more effect on employee performance …