Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

This paper aims to help practitioners and researchers understand the impact of COVID-19
on the service business industry through bibliometric analysis. For this purpose, our study …

Because e-WOM is one of the useful digital marketing elements for any organization, a
better understanding of its process will help individuals take more advantage of this concept …

The collection and analysis of digital data from social media is a rapidly growing
methodology in sensory-consumer science, with a wide range of applications for research …

The COVID-19 pandemic, the blocking of activity by the government and the restrictions
imposed in Romania had detrimental effects on the activity of restaurants, imposing their …

This paper analyzes the effectiveness of Quality Function Deployment (QFD) to ensure the
success of product development and improvement projects through a better understanding …

Purpose This study aims to explore the perspectives of patrons and the underlying factors
influencing luxury consumption in British Michelin-starred restaurants. While numerous …

Purpose In a sector that needs to satisfy a fast-increasing population, advancements like
cultivated meat and bio-circular economy are basic to sustain the industry and the society …

Abstract Learners' satisfaction with Massive Open Online Courses (MOOCs) has been
evaluated through quantitative approaches focusing on survey-based methods in several …

Purpose Consumers prefer to choose restaurants that value hygiene and safety; therefore,
appropriate epidemic prevention measures could restore 30% of lost customers and …