Purpose Post-merger integration (PMI) has received much attention in recent years due to
an increasing number of merger and acquisitions (M&As). Process harmonization plays an …

The Internet of Things (IoT) is acknowledged as one of the most important emerging
technologies that can quickly disrupt the retail industry. However, the path towards reaching …

Purpose This study aims to develop a business process maturity model, especially on
operation processes, based on the characteristics of each organisational growth stage, to …

Maturity models are valuable management tools for assessing and managing capabilities
and therefore creating a basis for their identification, prioritization, and further development …

El objetivo de este trabajo es realizar un análisis sistemático de la literatura para mostrar el
estado del arte en la investigación sobre los Sistemas de Gestión de Procesos de Negocio …

Digital transformation since year 2010 has provided a huge worldwide market with digital
consultants as top players. Digital transformation is a socio-economic phenomenon subject …

Small and medium-sized enterprises (smes) play a key role in national economies around
the world but face pressure to sustain their competitiveness in domestic and global markets …

This case study introduces an innovation and development concept for agile software tools
for the improvement of the productivity and customer experience of forest services. This …

Purpose Over the years, several business process management maturity models (BPM-
MMs) have been proposed. Despite great advances, some issues concerning the …

The topic of the article addresses the management of the document management system
(DMS), which represents one of the important steps for organizations to speed up the …