This paper reviews current research and literature on the issue of informal payments for
health care and its context and suggests a new perspective for a better understanding of this …

Abstract Hirschman's Exit-Voice-Loyalty model is expanded to include retaliation, an
aggressive behavior done with the intention of getting even. The first study showed that …

This article explores household strategies for coping with inadequate domestic water supply
in Abuja, and the factors that affect strategy choice. In-depth interviews found that water …

Purpose There has been a growing concern about employee silence (ES) within an
organization. ES is associated with low creativity and innovativeness, unethical …

Citizens' responses to dissatisfaction with public services are often portrayed as following
one of four distinct patterns, each consistent with current provision structures: exit, voice …

This paper explores the factors that influence citizens' attitudes toward the alternative
provision of health care services, leading them to be willing to make extra, informal …

What role do the perceptions of clients about the procedural justice that street-level
bureaucrats (SLBs) use when implementing policy play in prompting citizens to engage in …

This article establishes a framework for explaining the ways in which citizens, as clients of
public services, attempt to deal with situations of combined market and government failures …

This article attempts to fill a gap in the literature about civilian control by presenting the
concept of control from within the military and investigating its determinants. Control from …

This study examines Hirschman's model of exit, voice and loyalty with regard to informal
payments in the Israeli healthcare system. Based on a national survey, we investigate the …