Issue. In spite of the many efforts that have been made to rationalize and improve the
functioning and the quality of health care delivery in industrialized countries, too limited a …

Purpose–To provide research‐informed guidance to leaders of quality and safety
improvement and evidence‐based materials for education programmes for leaders …

The National Health Service (NHS) in England and Wales has embarked upon a radical and
far–reaching programme of change and reform. However, to date the results of …

In 2004, the National Health Service (NHS) employed 1.3 million people in England, making
it the third largest organization on the planet. Only the Chinese Army (2.3 million) and the …

Healthcare organisations are using redesign to tackle variation in the quality of care and
improve public satisfaction. It is represented as a radical challenge to traditional …

ABSTRACT Health Evidence Network (HEN) synthesis report on the best strategies for
ensuring quality in hospitals Ensuring the safety of patients and personnel and improving …

Purpose–The purpose of this paper is to examine the implementation of lean methods in an
Emergency Department (ED) and the role of the professions in this process …

AIM: To improve the efficiency of a hospital-based chemotherapy day unit (CDU).
METHODS: The CDU was benchmarked with two other CDUs to identify their attainable …

Purpose–The purpose of this paper is to compare the implementation of 12 different
organisation and management innovations (OMIs) in Swedish healthcare, to discover the …

Who are NHS middle managers? What do they do, and why and how do they do it'? This
book explores the daily realities of working life for middle managers in the UK's National …