Entrepreneurship is one of the business forces with the greatest power to transform today's
society, due to its ability to discover and take advantage of new opportunities to satisfy …

This study examines users' satisfaction with a customer relationship system (CRM) system in
Bahrain. The selected variables are perceived ease of use, perceived usefulness, user …

Many firms, especially manufacturing small and medium enterprises (SMEs), have ignored
the need for good customer relationship management (CRM), which has caused many …

Mobile Value-Added Services (MVAS) is a general expression for any services added to
mobile phone networks other than voice services. However, the difficulty of identifying and …

A Study of Customer Retention Practices in Stand-Alone Indian Speciality Restaurants in
Pune City and its Impact on Customer Ret Page 1 A Study of Customer Retention Practices in …

Customer retention sangat penting untuk kelangsungan hidup hotel. Dalam industri
perhotelan, customer retention merupakan salah satu kunci kesuksesan jangka panjang …