The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

MUH Uzir, H Al Halbusi, R Thurasamy… - Journal of Retailing and …, 2021 - Elsevier
The rapid growth of online purchasing in recent years has emphasized the accompanying
role of home delivery service provided by delivery personnel in ensuring customer …

[HTML][HTML] Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates?

MUH Uzir, I Jerin, H Al Halbusi, ABA Hamid, ASA Latiff - Heliyon, 2020 - cell.com
Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …

Customer satisfaction and brand loyalty to electronic home appliances in Bangladesh: The contingent role of brand trust

MUH Uzir, ABA Hamid, I Jerin, ASA Latiff… - SN Business & …, 2021 - Springer
In Bangladesh, customers are accustomed to electronic home appliances due to family
structure, higher income levels, and technological affiliation. The huge customer base …

Sustainability of rubber farmers cooperatives: Empirical evaluation of determining factors

K Nuanphromsakul… - AGRIS on-line …, 2022 - ageconsearch.umn.edu
The study investigated the factors that influence rubber farmers' cooperatives from the
perspective of sustainability in Thailand. The research adopted a quantitative survey …

[HTML][HTML] Understanding the self-perceived customer experience and repurchase intention in live streaming shopping: evidence from China

M Yi, M Chen, J Yang - Humanities and Social Sciences …, 2024 - nature.com
As an increasingly mature way of shopping in China, live streaming shopping still faces the
problems of high return rates and low repurchase rates. Based on the expectation …

Effect of Brand Experience and Customer Satisfaction on Brand Loyalty Toward Sports Shoe Brands.

S Malhan, S Agnihotri - IUP Journal of Marketing …, 2022 - search.ebscohost.com
In marketing, brand loyalty refers to a consumer's commitment to repurchase or continue to
use the brand. Brand loyalty is a critical factor for firms as it increases their profitability and …

Assessing brand health during covid-19 pandemic: FMCGs brand loyalty in Malaysia

H Shaari - Journal of Critical Reviews, 2020 - dsgate.uum.edu.my
Today's businesses have been bombarded with numerous shocking situations. For instance,
The Fourth Industrial Revolution has tremendously changed the way we live today. Recent …

Hubungan brand experience, brand image, brand satisfaction, dan brand loyalty dalam pespektif four-stage loyalty model (studi terhadap mahasiswa pengguna …

R Rahmat, M Marso - Jurnal Manajemen Pemasaran, 2020 - jurnalpemasaran.petra.ac.id
Penelitian ini dilakukan untuk menguji pengaruh langsung brand experience terhadap
brand image, brand satisfaction, dan brand loyalty. Populasi penelitian ini adalah …

The role of relational benefits and brand experience in forming customer perceived value and its impact on e-WOM and willingness to pay more

H Tj, B Widjaja - Uncertain Supply Chain Management, 2024 - m.growingscience.com
This research explores the mediating role of the value perceived and received by
consumers (customer-perceived value) in the context of brand experience and relational …

[图书][B] Brand loyalty in Bangladesh: Customer satisfaction, brand trust, social media usage in electronic home appliances

MUH Uzir, PDABA Hamid, TDASA Latiff, I Jerin - 2021 - books.google.com
A brand is a valuable asset, and loyalty to a particular brand is the source of revenue and
profitability of the business. Brand loyalty is significant for the business growth and …