Consumer resistance is one of the major causes of failure of any innovation. Despite rising
academic interest, the non-adoption of digital innovation or consumer resistance has …

Purpose This study is a systematic review of mobile banking services. Its main objective is to
provide a state-of-the-art review of this particular growing type of services. It inventories and …

Digital transformation in the banking sector is a continuous process that affects both the
external and internal environment by redesigning internal processes and existing methods …

Today, reaching consumers through interactive methods has become one of the primary
goals of the brands. As a result of this, smartphones have turned into tools brands can use to …

Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

The advancement in mobile technology has enabled the application of the mobile wallet or
m-wallet as an innovative payment method to substitute the traditional functions of the …

Purpose The purpose of this paper is to study the important factors which help explain
consumer intention and use behavior in mobile banking (m-banking) adoption. All constructs …

Mobile banking (m-banking) is the fastest growing and most cost-effective channel for
delivering banking services. Electronic word of mouth (eWOM) plays a crucial role in the …

This passenger resistance to adopting innovative mobile services has been widely
discussed and needs more examination. The present research model used the innovation …

Online travel agencies (OTAs) are expanding their services to many segments of the travel
and tourism industry. While they are beneficial to travelers, OTAs also face a great deal of …