This article reviews the service management and marketing literature on managing people
with a particular emphasis on managerial relevance. This review explores the market and …

Brand equity, a strategic marketing asset, can elicit a welcoming, unique relationship that
characterizes the bond between products and customers. An essential aspect of brand …

This paper investigates the association between environmental, social, and governance
(ESG) disclosure and company profitability, as measured by return on assets (ROA). We first …

The importance of organizational citizenship behaviors for the environment (OCBEs) has
been clearly established in the environmental literature. The purpose of this study is to …

Despite growing recognition of CSR's importance in hospitality industry, empirically-derived
insight into its drivers, dynamics, and outcomes remains limited, as investigated in this study …

The last two decades have seen a rapid increase in corporate social responsibility (CSR)
research studies in the hospitality sector. However, majority of such studies have focused …

Scholarly interest in employees' voluntary pro-environmental behavior has begun to
emerge. While this research is beginning to shed light on the predictors of workplace pro …

Research at the individual level of corporate social responsibility (CSR) has been growing
rapidly. Yet we still lack a more complete understanding of why and how individuals (ie …

The effect of corporate social responsibility (CSR) on employee safety behavior in crisis
situations remains as a gap in the hospitality literature. Based upon the social-influence and …

Purpose This research examines the role of corporate social responsibility (CSR) in the
workplace and its impact on frontline employees' work-related outcomes. Based on the CSR …