Background. The advent of clinical governance in British health policy has placed increased
demands on health care providers and practitioners to ascertain the quality of their services …

Many patients and families can give an extremely detailed account of receiving serious
news, even years after the experience. This communication between the health professional …

Conversation analysis (CA) was used to examine descriptions of pain, the design of
questions and answers, and patterns of elaboration. I analysed audio-and video-recorded …