This paper takes a text analytics approach to measuring dimensions of employee-visitor
encounters that impact on visitor outcomes. A conceptual model measuring dimensions of …

The primary purpose of this inquiry was to reexamine casino service quality scale
development in a major US gaming market. A secondary objective was to then examine this …

Negative disconfirmation will usually lead to switching behaviour and attenuate customers'
repurchase intentions, a behaviour that will undercut businesses' profitability. Limited …

The construct of customer delight has captured the attention of scholars and managers alike.
Nevertheless, its definition and measurement vary across scholarly literature and several …

The advancement of technology and social networking sites has popularised online photo-
sharing, allowing tourists to seamlessly share travel encounters with those who are …

It is strongly believed that Hofstede's cultural dimensions do have a significant influence on
the behaviours of individuals. The existing studies have mostly examined the five …

In the era of social media and travel websites, tourists increasingly post reviews about their
travel experiences. These posts influence the travel plans and decisions of new tourists and …

Conventional classroom instruction had already been transformed in to electronic mode of
teaching and learning. Use of mobile technology is evolving in global and local context, as …

Purpose The purpose of this study is to examine the perceptions of Malaysian and
Bangladeshi retail small-and medium-sized enterprise (SME) business owners on the key …

Hospitality workplaces are particularly challenging contexts in which to implement wellness
initiatives. The present study implemented a technology-based wellness intervention to …