Analysis of Service Quality to Increase Customer Satisfaction in Modern Mini Markets
A Azis - Journal of Current Research in Business and …, 2023 - jcrbe.org
Gap Analysis is a measurement method to determine the gap between consumer
expectations and reality. The Importance Analysis method was first introduced by Martilla …
expectations and reality. The Importance Analysis method was first introduced by Martilla …
Analysis of Service Quality to Increase Customer Satisfaction in Modern Mini Markets
A Azis - Journal of Current Research in Business and …, 2023 - jcrbe.org
Gap Analysis is a measurement method to determine the gap between consumer
expectations and reality. The Importance Analysis method was first introduced by Martilla …
expectations and reality. The Importance Analysis method was first introduced by Martilla …