Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life

MA Baker, K Kim - International Journal of Hospitality Management, 2020 - Elsevier
This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life …
被引用次数：118 相关文章

Dealing with customer incivility: the effects of managerial support on employee psychological well-being and quality-of-life.

MA Baker, K Kim - 2020 - cabidigitallibrary.org
This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life …

Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life.

MA Baker, K Kim - International Journal of Hospitality Management, 2020 - psycnet.apa.org
This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life …