SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives

EF Sam, O Hamidu, S Daniels - Case studies on transport policy, 2018 - Elsevier
Encouraging public transport use implies the need to make it attractive to commuters
through regular service quality evaluation and modification. Understanding user …
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SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives

EF Sam, O Hamidu, S Daniels - Case Studies on Transport Policy, 2018 - trid.trb.org
Encouraging public transport use implies the need to make it attractive to commuters
through regular service quality evaluation and modification. Understanding user …