Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

As artificially intelligent conversational agents (ICAs) become a popular customer service
solution for businesses, understanding the drivers of user acceptance of ICAs is critical to …

The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …

The knowledge base related to user interaction with conversational agents (CAs) has grown
dramatically but remains segregated. In this paper, we conduct a systematic literature review …

Conversational agents (CA), ie software that interacts with its users through natural
language, are becoming increasingly prevalent in everyday life as technological advances …

In recent years, conversational agents (CAs) have become ubiquitous and are a presence in
our daily routines. It seems that the technology has finally ripened to advance the use of CAs …

Many organisations jumped on the bandwagon and implemented conversational agents
(CAs) as a new communication channel. Customers benefit from shorter resolution times …

The increasing capabilities of conversational agents (CAs) offer manifold opportunities to
assist users in a variety of tasks. In an organizational context, particularly their potential to …

Conversational agents (CA) have drawn increasing interest from HCI research. They have
become popular in different aspects of our lives, for example, in the form of chatbots as the …

Abstract Conversational Agents (CAs) are widely spread in a variety of domains, such as
health and customer service. There is a recent trend of increasing publications and …