Purpose This paper aims to explore the factors that influence Generation Y's positive or
negative electronic word-of-mouth (eWOM) behavior via social media and mobile …

This study empirically examined which restaurant experiences trigger customers to engage
in positive electronic word-of-mouth (eWOM), where the quality of restaurant service (food …

A growing body of hospitality literature has examined eWOM (electronic word-of-mouth), but
there has been a lack of empirical studies employing a comparative approach in a …

Social networks have presently become a global phenomenon. Social media offers
interactive platforms where people can create, share, and exchange information. In …

Purpose This study aims to examine food tourists' engagement in positive and negative
electronic word-of-mouth (eWOM) by considering the following questions: Do satisfied …

Purpose With the proliferation of internet-based communication channels, understanding
how restaurant consumers engage in electronic word of mouth (EWOM) has become an …

Purpose This study aims to compare the relative importance of service quality (SQ),
customer satisfaction (CS) and positive emotional experiences (PEE) to determine which is …

Purpose–The purpose of this paper is to determine hidden drivers of electronic word-of-
mouth (eWOM) by modeling attributes of self-relevant and quality-relevant values. This is a …

This study aims to gather and analyze published articles regarding the influence of
electronic word-of-mouth (eWOM) on the hotel industry. Articles published in the last five …

Purpose The purpose of this paper is to examine the role that positive emotional
experiences play in the generation of electronic word-of-mouth (eWOM) and the influence …