In the context of a district municipality in Lima in 2023, quality of care and citizen satisfaction
are vital areas of study to understand the effectiveness of local government policies. This …

Citizen demand for quality public services is increasing, and improvements in the provision
of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens' …

The situation about the attention people receive in the police stations of our country is poor,
many users go to these waiting to be attended by police officers after some event or other …

Early work on municipal service–quality assessment recommended multiple measures of
performance from both providers and users. Citizen satisfaction surveys have rivaled their …

There is currently a strong focus on alternative service delivery models and improved
government service in the urban and public administration fields. A key aspect of this has …

The objectives of the research are two-folds:(1) to examine the quality of municipal services
provided by local government in southern Thailand; and (2) to identify the most important …

Local governments often assess the quality of the services they provide and produce by
using administrative performance monitoring and citizen satisfaction surveying. Researchers …

Abstract The Producer-Customer Paradigm within which much of the service improvement
efforts have been undertaken is a highly circumscribed and problematic paradigm for local …

While current literature has consistently examined the causal relationship between public
performance and citizen satisfaction as well as citizen participation and citizen satisfaction …

Policy analysts should exercise caution in using survey data on citizen satisfaction with local
services to measure governmental performance. Responses to survey items asking citizens …