Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement
CH Yen, HY Teng, JC Tzeng - International Journal of Hospitality …, 2020 - Elsevier
Customer value co-creation behaviors play a crucial part in determining customer
satisfaction. However, few restaurant literatures have examined how innovativeness …
satisfaction. However, few restaurant literatures have examined how innovativeness …
Customer perceptions of innovativeness: An accelerator for value co-creation
E Kim, L Tang, R Bosselman - Journal of Hospitality & …, 2019 - journals.sagepub.com
Hospitality and tourism businesses engage customers as collaborators in creating value
through the satisfactory delivery of products and services. The purpose of this study is to …
through the satisfactory delivery of products and services. The purpose of this study is to …
Customer value co-creation and new service evaluation: the moderating role of outcome quality
H Xu, Y Liu, X Lyu - International Journal of Contemporary Hospitality …, 2018 - emerald.com
Purpose This study aims to examine how the degree of value co-creation affects Chinese
customers' evaluations of new tourism and hospitality services, and how the outcome quality …
customers' evaluations of new tourism and hospitality services, and how the outcome quality …
It takes a village!: Customer value co-creation behavior in restaurant social media-based brand community
J Song, H Qu, X Li - Journal of Hospitality & Tourism …, 2024 - journals.sagepub.com
Customers' value co-creation behavior plays an essential role on brand pages, which many
hospitality firms adopt to create value with customers. However, current understanding of the …
hospitality firms adopt to create value with customers. However, current understanding of the …
Customer participation in services and employee innovative behavior: The mediating role of interpersonal trust
Purpose This paper aims to investigate the influence of customer participation in services on
the innovative behaviors of employees. Although previous studies have acknowledged the …
the innovative behaviors of employees. Although previous studies have acknowledged the …
Situational and personal factors influencing hospitality employee engagement in value co-creation
PK Chathoth, RJ Harrington, ESW Chan… - International Journal of …, 2020 - Elsevier
This study explores the situational and personal factors affecting hospitality employees'
engagement in the co-creation of value. The concept of value co-creation emerged from the …
engagement in the co-creation of value. The concept of value co-creation emerged from the …
Customer value co-creation in the hospitality and tourism industry: a systematic literature review
P Carvalho, H Alves - International Journal of Contemporary …, 2023 - emerald.com
Purpose This study aims to develop a systematic literature review of customer value co-
creation in the hospitality and tourism industry and present the different views of the scientific …
creation in the hospitality and tourism industry and present the different views of the scientific …
Drivers and resources of customer co-creation: A scenario-based case in the restaurant industry
J Im, H Qu - International Journal of Hospitality Management, 2017 - Elsevier
The aim of this study was to build and test a model that explores customer co-creation by
integrating drivers and resources that promote customer co-creation. This study used a …
integrating drivers and resources that promote customer co-creation. This study used a …
Business co-creation for service innovation in the hospitality and tourism industry
Purpose This study aims to test a theoretical model of co-creation dynamics, service
innovation and competitive advantage. The authors explore the dynamics of collaboration …
innovation and competitive advantage. The authors explore the dynamics of collaboration …
Customer value co-creation in the business-to-business tourism context: The roles of corporate social responsibility and customer empowering behaviors
Customer value co-creation is a process that contributes to a tour company's sustainable
growth. The purpose of this study is to explore the role of corporate social responsibility …
growth. The purpose of this study is to explore the role of corporate social responsibility …