Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement

CH Yen, HY Teng, JC Tzeng - International Journal of Hospitality …, 2020 - Elsevier
Customer value co-creation behaviors play a crucial part in determining customer
satisfaction. However, few restaurant literatures have examined how innovativeness …

Customer perceptions of innovativeness: An accelerator for value co-creation

E Kim, L Tang, R Bosselman - Journal of Hospitality & …, 2019 - journals.sagepub.com
Hospitality and tourism businesses engage customers as collaborators in creating value
through the satisfactory delivery of products and services. The purpose of this study is to …

Customer value co-creation and new service evaluation: the moderating role of outcome quality

H Xu, Y Liu, X Lyu - International Journal of Contemporary Hospitality …, 2018 - emerald.com
Purpose This study aims to examine how the degree of value co-creation affects Chinese
customers' evaluations of new tourism and hospitality services, and how the outcome quality …

It takes a village!: Customer value co-creation behavior in restaurant social media-based brand community

J Song, H Qu, X Li - Journal of Hospitality & Tourism …, 2024 - journals.sagepub.com
Customers' value co-creation behavior plays an essential role on brand pages, which many
hospitality firms adopt to create value with customers. However, current understanding of the …

Customer participation in services and employee innovative behavior: The mediating role of interpersonal trust

M Li, CHC Hsu - International Journal of Contemporary Hospitality …, 2018 - emerald.com
Purpose This paper aims to investigate the influence of customer participation in services on
the innovative behaviors of employees. Although previous studies have acknowledged the …

Situational and personal factors influencing hospitality employee engagement in value co-creation

PK Chathoth, RJ Harrington, ESW Chan… - International Journal of …, 2020 - Elsevier
This study explores the situational and personal factors affecting hospitality employees'
engagement in the co-creation of value. The concept of value co-creation emerged from the …

Customer value co-creation in the hospitality and tourism industry: a systematic literature review

P Carvalho, H Alves - International Journal of Contemporary …, 2023 - emerald.com
Purpose This study aims to develop a systematic literature review of customer value co-
creation in the hospitality and tourism industry and present the different views of the scientific …

Drivers and resources of customer co-creation: A scenario-based case in the restaurant industry

J Im, H Qu - International Journal of Hospitality Management, 2017 - Elsevier
The aim of this study was to build and test a model that explores customer co-creation by
integrating drivers and resources that promote customer co-creation. This study used a …

Business co-creation for service innovation in the hospitality and tourism industry

JS Chen, D Kerr, CY Chou, C Ang - International Journal of …, 2017 - emerald.com
Purpose This study aims to test a theoretical model of co-creation dynamics, service
innovation and competitive advantage. The authors explore the dynamics of collaboration …

Customer value co-creation in the business-to-business tourism context: The roles of corporate social responsibility and customer empowering behaviors

LT Tuan, D Rajendran, C Rowley, DC Khai - Journal of Hospitality and …, 2019 - Elsevier
Customer value co-creation is a process that contributes to a tour company's sustainable
growth. The purpose of this study is to explore the role of corporate social responsibility …