There is a growing body of research into the adoption and use of social software in
enterprises. However, less is known about how groups, such as communities, use and …

Most studies of social tools examine usage of each tool in isolation. Instead, we explore how
online communities (a) combine multiple social tools, and (b) use social tools together with …

Online communities serve various important functions, but many fail to thrive. Research on
community success has traditionally focused on internal factors. In contrast, we take an …

The proliferation of enterprise social media (ESM) has created opportunities for employees
to self-organize around common goals or interests. However, little is known about the …

Enterprise social media can provide visibility of users' actions and thus has the potential to
reveal insights about users in the organization. We mined large-scale social media use in an …

While a number of enterprises are now using social business platforms, there have been few
studies of the benefits to the organizations using them. This paper aims to fill that gap by …

Online communities are increasingly being deployed in enterprises to increase productivity
and share expertise. Community leaders are critical for fostering successful communities …

Online communities within the enterprise offer their leaders an easy and accessible way to
attract, engage, and influence others. Our research studies the recommendation of social …

Online communities are among the most obvious manifestations of social networks based
on new media technology. Facilitating ad-hoc communication and leveraging collective …

From the Publisher: Learn the enabling technologies behind some of the most successful
online communities Although the Internet has grown considerably, people are still looking …