Nowadays, many companies are competing to be able to maintain and lead the existing
market, especially companies operating in the retail sector. Currently, many retail companies …

Abstract Service Quality is a concise multi-item scale with good capabilities and foundations,
which can be used by sellers to better understand and know the expectations and …

The research aims to find solutions for how supermarkets can improve the quality of their
services. In this study, there were 10 attributes used in the Google form to be distributed to …

Along with very rapid developments in the current era of globalization, competition in the
business world is getting tighter. This can be seen in the development of retail businesses …

In this day and age, developments do not only occur in technological aspects, but social
aspects such as individual or consumer behavior are also experiencing changes and …

This research aims to analyze whether service quality can increase customer satisfaction.
Collecting data from distributed questionnaires. When the data has been collected, it is …

The development of the business world from time to time has increased very rapidly and is
limited by a lot of competition. Every company that wants to continue to develop is required …

Services in general are intangible and cannot be fully owned by consumers. Consumers pay
in return for the convenience, service and satisfaction they receive from the service, not for …

The aim of this research is to measure the level of service that the retail store has provided to
its consumers. In this study, the sample used was students; there were approximately 34 …

Retailing in India is developing at a very rapid pace. Majority of the retail market is still
untapped, and is key factor for global retail giants to make inroads, Formats of shopping …