This paper reviews ways the Critical Incident Questionnaire (CIQ) has been used, adapted,
and developed over four years of near continual organizational and academic use. It …

It has now been 50 years since Flanagan (1954) wrote his classic article on the critical
incident technique (CIT). During the intervening years, the CIT has become a widely used …

The critical incident technique consists of a flexible set of procedures for collecting and
analyzing reports of incidents—instances of actual behavior—that constitute job …

Organizations are often challenged to identify and resolve workplace problems. The Critical
Incident technique gives them a starting point and a process for advancing organizational …

Abstract The Critical Incident Technique (CIT), a research method that relies on a set of
procedures to collect, content analyze, and classify observations of human behavior, was …

The critical incident technique is examined as representing a qualitative approach to
understanding requirements of the work world. The technique itself is described, followed by …

The critical incident technique was applied in analyzing the job of store managers in a
Swedish grocery company. About 1800 incidents were collected, mainly by interviews and …

Purpose–This article promotes the versatility and usefulness of critical incident technique
(CIT) as a method for addressing organizational problems and challenges …

Several instruments have been developed to assess coping strategies used by individuals
during stressful transactions, but many of these focus on global styles of coping, rather than …

Critical Incident Technique (CIT) involves the collection of real-world examples of behavior
that characterize either very effective or very ineffective performance of some activity. The …