We report on a care setting where staff looking after ex-psychiatric hospital patients used
mobile and stationary communications technology (eg mobile phones and a messaging …

Conducting fieldwork for investigating technology use in healthcare is a challenging
undertaking, and yet there is little in the way of community support and guidance for …

Performing fieldwork in healthcare settings is significantly different from fieldwork in other
domains and it presents unique challenges to researchers. Whilst results are reported in …

Awareness technologies are a core interest for CSCW: when people pay attention to each
other's actions, they have less need to communicate with each other to accomplish hospitals' …

Technologies introduced to support complex and critical work practices merit rigorous and
effective evaluation. However, evaluation strategies often fall short of evaluating real use by …

The notion of place often connotes our understood reality populated with people, practices,
meanings, and artifacts. This paper suggests that documents, whether electronic, paper …

We present an observational study that was conducted to guide the design and
development of technologies to support information flow during nurses' shift change in a …

Coordination of information and resources is central to efficient ward management. Tools to
aid coordination include standardized procedures and paper lists and, more recently …

We report on the design process of a personal information management system, Raton
Laveur, and how it was influenced by an intimate relationship between iterative fieldwork …

Professional learning at work is related to the opportunities to participate in explorative and
constructive practices. Co-designing tools and technologies to support work offers such …