With the popularity of smartphones and mobile devices, mobile application (aka “app”)
markets have been growing exponentially in terms of number of users and downloads. App …

User review is a crucial component of open mobile app markets such as the Google Play
Store. How do we automatically summarize millions of user reviews and make sense out of …

Previous studies showed that replying to a user review usually has a positive effect on the
rating that is given by the user to the app. For example, Hassan et al. found that responding …

User reviews of mobile apps often contain complaints or suggestions which are valuable for
app developers to improve user experience and satisfaction. However, due to the large …

Mobile application (app) reviews contain valuable information for app developers. A
plethora of supervised and unsupervised techniques have been proposed in the literature to …

In this paper, we propose a general framework that allows developers to filter, summarize
and analyze user reviews written about applications on App Stores. Our framework extracts …

A user's review of an app often describes the user's interactions with the app. These
interactions, which we interpret as mini stories, are prominent in reviews with negative …

Mobile app reviews by users contain a wealth of information on the issues that users are
experiencing. For example, a review might contain a feature request, a bug report, and/or a …

Due to the rapid growth and strong competition of mobile application (app) market, app
developers should not only offer users with attractive new features, but also carefully …

App stores like Google Play and Apple AppStore have over 3 Million apps covering nearly
every kind of software and service. Billions of users regularly download, use, and review …