Gap Analysis is a measurement method to determine the gap between consumer
expectations and reality. The Importance Analysis method was first introduced by Martilla …

The growth of modern markets is higher today that result in increased competition among
retail businesses. Oiwak as a retail store in Indonesia that sells fresh fish as its main product …

Consumer shopping behavior is a factor that influences the success of a brand. The level of
consumer satisfaction is a measure of loyalty to a brand. Consumers will feel satisfied if the …

Along with very rapid developments in the current era of globalization, competition in the
business world is getting tighter. This can be seen in the development of retail businesses …

The development of the business world from time to time has increased very rapidly and is
limited by a lot of competition. Every company that wants to continue to develop is required …

The main focus of the study is to analyze important attributes in modern retail to know the
performance of modern retail. The Importance-Performance Analysis (IPA) method, is an …

The mini market business represents the modernization of traditional markets. However, with
the enactment of Presidential Regulation No. 44/2016, which permits foreign retailers to …

This research aimed to analyze the performance of a bakery located in Bekasi from the
customer satisfaction on product and service quality. The method applied was Importance …

Abstract Service quality is one of the important things that must be considered in business
because it plays an important role in increasing company productivity. This study was …

At the moment the number of retail companies is growing rapidly. This condition makes a
high level The competition between retailers in Gumukmas District, Jember and each …