Conversational agents in healthcare: using QCA to explain patients' resistance to chatbots for medication

L Müller, J Mattke, C Maier, T Weitzel - International Workshop on Chatbot …, 2019 - Springer
Complete information is very important to the accuracy of diagnosis in healthcare. Therefore,
the idea to use conversational agents recording relevant information and providing it to …

[PDF][PDF] Chatbot acceptance in healthcare: Explaining user adoption of conversational agents for disease diagnosis

S Laumer, C Maier, FT Gubler - 2019 - scholar.archive.org
In this research, we develop a research model explaining the adoption of conversational
agents for disease diagnosis. Healthcare is challenged by a parallel increasing demand for …

Review of artificial intelligence‐based question‐answering systems in healthcare

LC Budler, L Gosak, G Stiglic - Wiley Interdisciplinary Reviews …, 2023 - Wiley Online Library
Use of conversational agents, like chatbots, avatars, and robots is increasing worldwide. Yet,
their effectiveness in health care is largely unknown. The aim of this advanced review was to …

Investigating conversational agents in healthcare: Application of a technical-oriented taxonomy

K Denecke, R May - Procedia Computer Science, 2023 - Elsevier
Conversational agents (CA) are increasingly applied to realize health applications that
collect patient data, provide information or even deliver health interventions. We developed …

Chatbots as conversational healthcare services

M Jovanović, M Baez, F Casati - IEEE Internet Computing, 2020 - ieeexplore.ieee.org
Chatbots are emerging as a promising platform for accessing and delivering healthcare
services. The evidence is in the growing number of publicly available chatbots aiming at …

Intelligent conversational agents in healthcare: hype or hope

K Denecke, M Tschanz, TL Dorner… - Stud Health Technol …, 2019 - books.google.com
New developments in healthcare require an increased disease selfmanagement of patients.
Intelligent digital assistants equipped with a conversational user interface are intended to …

Survey of conversational agents in health

JLZ Montenegro, CA da Costa… - Expert Systems with …, 2019 - Elsevier
Artificial intelligence (AI) has transformed the world and the relationships among humans as
the learning capabilities of machines have allowed for a new means of communication …

Healthcare conversational agents: Chatbot for improving patient-reported outcomes

G Fenza, F Orciuoli, A Peduto, A Postiglione - International Conference on …, 2023 - Springer
The patient's lack of adherence to the doctor's prescriptions limits the favorable effects that
the optimal prescribed treatments have on the disease. Adherence to therapy can be …

Acceptability of embodied conversational agent in a health care context

JA Micoulaud-Franchi, P Sagaspe, E De Sevin… - Intelligent Virtual Agents …, 2016 - Springer
While the interest of Embodied Conversational Agents (ECA) in health care context
increased, the extent to which patients find ECAs acceptable should be more evaluated …

Understanding people's expectations when designing a chatbot for cancer patients

B Félix, J Ribeiro - International Workshop on Chatbot Research and …, 2021 - Springer
With the overall increase of cancer patients, there is a growing demand for better healthcare
services, more patient-centred care, and more user-centred eHealth tools. Chatbots are …