The technology and sociality of service robots in the hospitality industry are integrated into
iTAM from the perspective of human–robot interactions. The empirical results of the …

This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …

Purpose The usage of robot waiters in the hospitality industry is growing, thus increasing the
number of human–robot interactions in frontline services. Focusing on robot waiters in …

This study investigated the influence of service robot attributes on customers' hospitality
experience from the perspective of relationship building. Through literature review and a …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …

Purpose This study aims to extend the technology acceptance model (TAM) to examine
whether the introduction of robots influences employees' behavioral intentions to use robots …

Despite the pervasiveness of service robots in hospitality industry, it is unclear how highly
human-like service robots elicit aversive effect on consumers' use intention in addition to …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

Hotel industry started to adopt service robots, which are considered a future workforce.
However, no attempt was conducted to examine the dimensionality of service quality of …