High job demands mean high turnover for public safety telecommunicators (also known as
“9-1-1 call operators” or “emergency dispatch”). Personnel turnover place 9-1-1 call centers …

Methods: Individual interviews served as the data source from participants in New Orleans,
Louisiana, USA. Purposeful sampling resulted in thirteen individual interviews. results: The …

Telecommunicators (eg, dispatchers and 911 operators) experience firsthand the death and
suffering of friends, family, peers, and strangers in a chaotic work environment characterized …

Abstract The Emergency number 9-1-1 is the most widely known and used telephone
number in the United States and Canada, yet turnover, understaffing, and low retention of …

The development and longevity of an organization are dependent upon the level of
satisfaction experienced by its employees. Employee satisfaction is a component of …

This descriptive phenomenological study described the nature of job dissatisfaction of
cybersecurity professionals within the Cyber Mission Force (CMF). Herzberg's motivators …

Abstract 911 operators are tasked with solving the caller's problem by promptly and
efficiently decoding a cry for help, collecting pertinent information, quickly deciding its priority …

Abstract In 2017, more than 6.9 million employees parted ways with their employer because
of voluntary employee turnover, layoffs, or terminations. Emergency call center supervisors …

Abstract More than 6,100 emergency 911 call centers in the United States are the public's
direct link to emergency fire, police, and medical response services. This study addressed …

A challenging work environment can put Intimate Partner Violence (IPV) and sexual assault
professionals at high risk for occupational stress and turnover. Several factors help protect …