High job demands mean high turnover for public safety telecommunicators (also known as
“9-1-1 call operators” or “emergency dispatch”). Personnel turnover place 9-1-1 call centers …

Methods: Individual interviews served as the data source from participants in New Orleans,
Louisiana, USA. Purposeful sampling resulted in thirteen individual interviews. results: The …

Abstract In 9-1-1 call centers across the nation the personnel shortage has become a crisis.
The nature of the job of a 9-1-1 telecommunicator is stressful due to the high volume of …

Telecommunicators (eg, dispatchers and 911 operators) experience firsthand the death and
suffering of friends, family, peers, and strangers in a chaotic work environment characterized …

Abstract The Emergency number 9-1-1 is the most widely known and used telephone
number in the United States and Canada, yet turnover, understaffing, and low retention of …

The development and longevity of an organization are dependent upon the level of
satisfaction experienced by its employees. Employee satisfaction is a component of …

This descriptive phenomenological study described the nature of job dissatisfaction of
cybersecurity professionals within the Cyber Mission Force (CMF). Herzberg's motivators …

Methods: We analyzed data collected as part of a randomized controlled trial that evaluated
a multilevel stress reduction intervention in 9-1-1 call centers across the United States and …

Abstract 911 operators are tasked with solving the caller's problem by promptly and
efficiently decoding a cry for help, collecting pertinent information, quickly deciding its priority …

Methods An online survey measuring organizational factors (ie, perceived visibility and
inclusion in the agency, respectful culture, leadership support, perceived gratitude, and co …