In the banking industry, process mining has been used in different case studies with
promising results. Process execution efficiency can be improved by correctly allocating …

Expense reimbursement is an integral part of any kind of business travels. Nowadays this
process is commonly used not only in companies, but in universities as well, in particular in …

Every year, the International Workshop on Business Process Intelligence (BPI) sets out a
challenge for students, researchers, and practitioners. Participants should demonstrate …

Several organizations look for improving their business processes in order to enhance their
efficiency and competitiveness. The lack of integration between the business process model …

These days, financial institutions strive to streamline their loan processes for cost reduction,
improved customer satisfaction, and enhanced overall efficiency. Process Mining (PM) offers …

In this paper, we present a novel system that combines process discovery and conformance
checking to optimize resource usage in the operations area of banking companies. Our …

Delays and complexities in the billing process for healthcare services can inconvenience
patients and hinder the efficient functioning of regional hospitals. This study aims to utilize …

Today, organisations are getting bigger and bigger. This creates a huge amount of event
data. Using process-aware information systems such as enterprise resource planning, it is …

Churning of the customer base is always a top issue in Banking. It is directly related to
recurrent revenue, and the ever increasing acquisition costs for new customers. In a first …

In this paper, we propose an optimization model for medical services processes to reduce
waiting time using process mining. In medical services, there is a high percentage of …